Cloud Contact Center

Full featured contact center in the cloud

Cloud Contact Center Experts

We create experiences that transform brands, grow business and make people's lives better. Delivered in the cloud, simply, easily and securely

devices_other

Innovate

Transform your customer engagement

We believe in innovation and what it means to your business and customers. We help you deliver better and more relevant customer experiences.

brightness_high

Flexible & Simple

Deploy in minutes

The only solution to let you launch services in minutes. Join now and see how easy and quick you can have your contact center up and running.

favorite_border

Better Experiences

Always available when you need us

We believe in a partnership all the way to the customer. From consulting to 24/7 emergency response; We're here to help you better support your customers.

trending_up

Get more done

Demand more, because you can

Get more from the cloud. Built for SMEs to empower them with incredible features, easily and simply. Better customer experience needn't be complicated.

Go Cloud
Transform your business

Up-time58%
Improved First Contact Resolution37%
Reduced Handling Time21%
Improvement in Customer Satisfaction65%
Improvement in Customer Satisfaction95%
 
 
0Calls/day
0Transctions/second
0Active Connections
0Data Centers

Just all around amazing tool. So easy to customize, with so many options. Not to mention that it looks incredible!

Jeff

important_devicesSales & Support

Service customers

From predictive diallers to Salesforce integration to predictive chat. Reach new customers and support existing customers from a single user interface.

insert_chartReports

Reporting on the go

Get the insight you need on campaign, agent and customer behaviour. Customised and scheduled reporting with mobile device support.

network_checkIntuitive

Work smarter

Use our built-in CRM or integrate directly into your ticketing system. Build surveys and support calls easily with Hermes Graphical Interface designer.

supervisor_accountCustomer Support

24/7. Always on

99.99 availability and 24/7 support means you have peace of mind that dreambox will always be working for you.

exploreAnalyse

Incredible insight

Customised reports, Powerful Analytics and unrivaled Dashboard. Get all the management and business features no other solution can give you.

flight_takeoffEasy deployment

Deploy in minutes

Deploy services in minutes only from dreambox. Powered by Vocalcom's Hermes - The world's most advanced and full featured solution - in the cloud.

HBF brings web calling alive! It's simple and easy. Get ready to be amazed!

cloudGet Everything You Need in One Solutioncloud

Stop making compromises – get an all-in-one Cloud solution

Starter

$
69*/mon
  • Monthly Billing
  • Inbound & Outbound
  • ACD Integration
  • 14 days Free Trial
  • IVR & CRM Scripter
  • Reporting Dashboard

Professional

$
119*/mon
  • Monthly Billing
  • Predictive Dialler
  • Free 5GB Storage
  • Chat Email & SMS
  • Integrated & 3rd party CRM
  • All-in-one KPIs
  • Analytics & Reporting

Enterprise

$
149*/mon
  • Monthly Billing
  • Full Context Routing
  • Unlimited Accounts Social, email, chat
  • NPS & Satisfaction Surveys
  • Proactive Web Engagement
  • Single omni-channel Platform
  • 24/7 Support

Our Partner

To deliver to you a diverse range of the best services

Client name
Client name
Client name
Client name
Client name
Client name
Client name
Client name
Client name
Client name
Client name
Client name
Client name
Client name
Client name