Why Unified Communications?
The focus is on the delivery, not where it is done. Individuals collaborate to solve problems, develop plans, and embrace opportunities. In the past, this usually required people to be in close physical proximity; in the current environment, working together no longer requires or even implies that individuals are sitting in the same room or even in the same country.
It also no longer implies that they belong to the same organisation or even that they share the same applications infrastructure or network resources.
The geographic barriers that once defined a team or workgroup are dissolving. Businesses that have the infrastructure and software solutions in place and are not anchored in yesterday’s physical constraints will succeed.
Why choose HBF?
Communications such as e-mail, IM, and Web conferencing are available to people in the context of the work they are doing. Rich presence information about other people’s availability and whereabouts is available no matter what program or device you are using.
Implementing unified communications requires a combination of e-mail, calendaring, instant messaging, voice mail, Web and data conferencing, and audio/video collaboration. Employees, customers, and partners currently use many different types of devices to communicate, including private branch exchange (PBX)- and public-switched telephone systems, mobile phones, personal digital assistants (PDAs), corporate and public IM systems, and personal computers both on and off of the corporate network.
The information being communicated ranges from simple text messages to complex, multimedia presentations.
HBF’s expertise, experience and vendor relationships in all of these areas allow their customers to conquer these challenges and facilitate “new world” collaboration—securely, reliably, and right now.
HBF’s range of Unified Communication solutions from Alcatel-Lucent, Cisco and Microsoft simplify meeting this challenge by providing solutions that make it easy for customer to use multiple communication types from within the productivity and business applications that users are already familiar with. The solutions provide several benefits that help organisations improve their bottom lines:
Less wasted time
People are able to quickly send, receive, and find the exact information they need, no matter what form it was delivered in and no matter where they are.
The combination of e-mail, voice mail, and fax capability can be augmented with presence, IM, and real-time conferencing capability to expand the ways in which users can share information and communicate.
HBF’s solutions seamlessly delivers e-mail, voice mail, calendar data, and fax messages into users’ inboxes. Users can sort, manage, and act on multiple message types without having to switch between applications or systems.
A Unified Communication solution provides access to communications services from the desktop, Web browsers, and mobile devices.