HBF NETWORKS

On-site PBX v Hosted PBX Service

Hosted IP Voice offers a full-featured system with features and capabilities similar dedicated, on-site PBX systems. There are some differences, however, that arise from the way the systems work.

On-site PBX equipment is usually deployed inside an office or building. It is usually a set of dedicated PBX hardware, servers and software that has multiple incoming phone lines shared across a higher number of extensions. Calls terminated on PBX equipment, and then routed to a specific handset through hardwired lines or wireless handset inside the office. Routing a call outside the office to someone telecommuting or working elsewhere requires additional infrastructure and always results in additional call costs. Maintaining PBX equipment requires knowledge of PBX and phone technology and someone to do the work.

A hosted PBX service has a different set of advantages. A hosted system is maintained by HBF, so there is no hardware or software for the client to pay for or support. Calls are routed from the hosted PBX to extension owners through an IP WAN connection or the public telephone network. Each person that wants to receive calls has to have a working phone or WAN connection, so there is no sharing of phone lines between extensions. Calls can easily be routed to anyone, at any phone, in any location. Administration of the system is done simply, through a web-based interface, with little need for extra time or knowledge.
 

Reduce costs

With no hardware or software to buy or maintain, you save cost in many ways. There is no capital outlay for a new system. You don’t have to hire and train someone to do phone support. You get all the high-end features you need without paying extra. Best of all, you don’t have an expensive telephony infrastructure that needs to be updated with every advancement in technology.

Distribute your workforce

With a Hosted IP phone system, you can route incoming calls to any type of phone, anywhere. This lets your employees work from the office, from home, work sites, or on the road. Customers can even move to a completely “virtual” office, eliminating the expense of office rent.

Pay as you grow

Small businesses often start with a small PBX and have to buy new systems as they grow - or else they pay too much up-front, trying to make sure their system will be big enough to handle future growth. HBF’s hosted IP phone system lets you start as small as you want and grow to unlimited size, while only paying for what you use.

Never ring busy

With a traditional PBX businesses often have to buy extra phone lines to keep callers from hearing a busy signal. HBF customers just make sure every employee has a working phone (cellular, land line, or VoIP) and never worry about ringing busy. HBF has sufficient incoming lines, and we automatically allocate more lines to your business whenever you need them.

Conference

without hassles Get employees, clients, and/or suppliers together without messy scheduling or a complex reservation system. Every Hosted IP service includes integrated, hassle-free conferencing. There are no PIN numbers to remember, and no third parties to deal with.

System Configuration/Management

Hosted service with no hardware
Security built-in
Central business number

Call Answering

Auto-attendant
Custom greetings
Music or information on hold

Call Routing

Follow-me calling
Extension-to-extension transfers

Voice and Fax Mail

Endless mailbox
Personal, centralised mail
E-mail delivery

Conferencing

On-demand conferencing
Extension-based conference rooms