Why choose managed voice solutions?
Reduce risk and maintain a competitive edge by managing change with our accredited Voice Solutions experts. With one single point of contact – HBF assumes responsibility and accountability for your voice communication services. Support when you need it from our helpdesk services available to you around the clock, freeing you to focus on your core business.
At HBF we don’t only provide you with the best and most advanced telephony solutions but we can also completely manage your new phone system. Our skilled Voice Engineers backed by our 24 hour helpdesk can ensure that no problem, request or enquiry goes unanswered.
Initial Installation & Configuration
A project manger will be assigned to ensure all equipment, phone line services and engineering resources are all coordinated to ensure a successful deployment of your new phone system and handsets. This includes making sure all necessary information gathering is performed so that the system is configured accurately to satisfy all user needs.
Onsite & remote support
By making a simple call to our Voice helpdesk you will obtain access to our large number of engineers. Our competitive Service Level Agreements and guaranteed response times will ensure that your problem will be attended to promptly and actively addressed. Regular customer contact to provide solution progress and updates ensures peace of mind because you know you’re in capable hands.
For a fixed annual fee you can ensure that all your hardware and software components are completely covered against failures. This service ensures that immediate response and replace of a faulty item in the unfortunate case of failure.
Complete system management
If you’re organisation does not have the inhouse resources to manage the day to day additions, moves and changes to your system, then HBF can provide this total service. This service will cover all your requirements such as adding new users, changing user profiles including names, extension, or deleting users.